Covid-19 Aftersales Process | Midlands Vauxhall

​COVID19 ACTION PLAN FOR OPERATING OUR VEHICLE WORKSHOPS​

​There are many of our customers who are reliant on their cars at this time and we are there to assist you with your vehicle should you need us.​

​How we will operate during this lock down period​

  • Our showroom is closed off and there is NO customer access beyond the taped area at the service reception.
  • Our coffee machine is not in use.
  • There will be NO waiting customers in showroom or service reception.
  • We are not able to offer Collection and Delivery or lifts for customers at this time.
  • We are not able to provide a wash and vac for customers at this time.

Check in and Check Out Process

​On arrival at site, park your vehicle in the car park park and make you way over the Service Reception entrance,   for the saftey and protection of our customers and members of staff, we are operating a one in one out process, and we would ask you to que up in an orderly fasion, maintaining 2 meters bewteen your self and the customer in front of you.

  • When entering the building please follow the directs issued by the staff.
  • The Service Advisor will sat at separate desk., complying with Social  Distancing.
  • Please place your keys in the box in front of you on the counter.
  • Your details will be verbally confirmed to you and once you have left the building, the next customer will be allowed in.
  • The Service Advisors will be wearing gloves and will disinfect your keys before handling.
  • We will NOT require a signature on the job card , instead we will write “covid-19” in signature box.
  • Once the work has been completed,the Service Advisor will call you, to request payment.
  • All payments for work are made over the phone before your return.
  • Your completion paperwork and keys will be placed in an envelope and left in the middle section of desk next to the drop box, where they can be collected on your return.
  • We will wipe down all contact surfaces hourly to minimise risk any risk.


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The Vehicle Servicing & Repair process​

To protect our  Technician, and  yourself once you have collected your vehicle.  The Technicians will be working to the following guidelines.

  • Each Technician will have 1 bay space between them in the workshop .
  • Each technician will have a box/bucket with paper towels, disinfectant and seat covers,  which will be taken out to the vehicle.  Before bringing the car into the bay, they will disinfect the outside handles, steering wheel, gear lever, stalks and inner door handles and place seat cover on seat .
  • A fresh pair of gloves will be used for every vehicle.  They will wash hands in line with advice after each job and more often if gloves are removed/damaged.
  • They will take staggered lunch and tea breaks.  They will wash hands before and after.  They will wipe down contact surfaces before use in kitchen areas.
  • Parts will be pre-picked and left on the shelf for collection.  Additional parts required during the job will be taken to the Technicians at a safe distance.
  • Once the job is completed keys and paperwork will be dropped through the workshop control window, for invoicing and placed in a envelope for the customer to collect.

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Call us now to book your appointment with the Service team

Brandish Vauxhall

Coventry

02477 710889

Great Central Vauxhall

Rugby

01788 220831